APREH SIAW, G.; KAHUTHU GITAU, . J. Aspects of Electronic Customer Relationship Management and Guest Satisfaction: A Perspective of 4-Star Hotels in Nairobi County, Kenya. International Journal of Technology and Management Research, [S. l.], v. 5, n. 1, p. 55–71, 2020. DOI: 10.47127/ijtmr.v5i1.81. Disponível em: https://ijtmr.ktu.edu.gh/index.php/ijtmr/article/view/81. Acesso em: 23 feb. 2025.